Faqs

 

FAQ's

In the rugged iPhone case market, why should I choose SharkEye?
While many cases claim to be rugged, only SharkEye Cases will actually protect your iPhone's screen from breaking. SharkEye Cases provide superior overall phone protection PLUS we go one step further with our exclusive, patented retractable screen shield. So, your entire iPhone is completely protected from harm.

What is the SharkEye exclusive, patented retractable screen shield?
Our exclusive, patented screen shield technology is the ONLY true screen breakage protection available anywhere. Our retractable screen shield has an easy-slide design that protects your iPhone's screen from impact, cracking and condensation, dust and dirt while also providing scratch protection and privacy. The retractable screen protector is designed to be opened and closed with your index finger using the easy-grip button on the back of the case. So, you can throw your iPhone in your bag or shove it in your pocket along with your keys and not think twice. Then, you can open it again just as easily when you want to use your device. It quickly becomes second nature. And, the best part is that you know your phone is fully protected. If you want to avoid a cracked/broken phone screen, SharkEye Cases are the answer.

What makes the SharkEye Case a military grade case?
The SharkEye case is a military grade case and holster. It is one of the few tough cases on the market to pass U.S. Military Specifications. Testing showed SharkEye Cases either meet or exceed the U.S. Department of Defense standard for sand/dust, shock/drop, wind/rain and vibration. SharkEye Cases provide complete iPhone protection.

What is the SharkEye Case made of?
The exterior is made of a soft-touch, textured hard shell that provides ultimate impact resistance while easily sliding in and out of pockets. The thick, cushion-like silicone interior absorbs impact prior to it reaching the outer shell. The exclusive screen shield uses an ultra-strong polypropolene-based material. Together, our layers provide the #1 impact protection for your phone.

Will the SharkEye Case get stuck in my pocket?
The SharkEye Case exterior is made of a soft-touch material that easily slides in and out of pockets.

Will my iPhone's ports get dirty when I use the SharkEye Case?
SharkEye Cases feature soft silicone plugs over the phone's ports to help keep the inside free of dust and dirt.

How protective is the SharkEye Case?
The SharkEye Case has tested 2.5 times more impact resistant than the leading brand. SharkEye is #1 in impact protection for your device.

How do I put the SharkEye Case together correctly?
Instructions for assembly are available at http://www.sharkeye.com.

Should I use a scratch protector film with the SharkEye Case?
The SharkEye Case is not made to be used with a clear film scratch protector as our exclusive screen shield technology already provides the ultimate protection for your phone's screen on its own. A common misconception is that people think the thin piece of plastic that sticks to the phone's screen protects it from breaking. However, this thin film only serves to prevent scratching. These films provide absolutely no impact protection at all. So, your phone screen will still be vulnerable to cracks and breaks. Only our exclusive, patented SharkEye retractable screen shield technology will protect your phone's screen from breaking due to direct impact.

Do the SharkEye Rugged iPhone cases come with a belt clip?
Yes, SharkEye Cases for the iPhone 4 come with a clip (included with every order).

Will I need to remove my SharkEye Case to connect my phone to the 30-pin connector?
No. All of our cases are designed to allow easy access to the 30-pin connector for charging and synchronizing with the standard cord that comes with all mobile Apple products. (This does not include all docking accessories.)

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Customer Support

Our goal is your satisfaction! For questions, please submit your support request and a member of our Customer Experience Team will respond. Please call us at 866-509-4656 or email at info@sharkeye.com.

How do I purchase my SharkEye Cases?
All orders can be placed through our secure website at www.sharkeye.com. If you prefer to call and place an order over the phone, please call our toll free number (866) 509-4656 between 8:30 and 5:30 CST to speak with one of our customer service representatives.

I just submitted my order online and I need to make a change, what can I do?
If you realize that you need to make modifications after completing an order, please call us as soon as possible at (866) 509-4656. We strive to ship your SharkEye Cases order within one business day.

Having issues with the processing of your order? Here are some potential problems:

  • The billing address that is on the order does not match the billing address where the card statement is mailed to.
  • Unavailable funds.
  • Incorrect card security code. For most credit cards, enter the three-digit number that follows your account number on the back of your card. If you have an American Express card, enter the four-digit number printed above your account number on the front of your card.
  • Incorrect Credit Card Number or Expiration Date.
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Retail Opportunities and Corporate Orders

If you are interested in distributing our products or placing an order for your corporation, please contact us at (866) 509-4656 Monday through Friday, 8:30am to 5:30pm CST.

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Privacy Policy

Your security and privacy are important to us. Whether you order online or over the phone, we will keep all of your information safe and secure. If you receive email updates from SharkEye Cases, you selected this as an option when placing an order. If you would like to be removed from this list, simply select "unsubscribe" on the email.

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Shipping

How much is the shipping cost to my location?
We offer two carrier options: USPS and UPS. There is a flat rate cost for a single item with USPS and an additional cost for each additional item. With UPS, you will select the method of delivery, and the cost is automatically calculated based on the quantity purchased. Your final amount showing on this screen is the amount you will be billed when you submit your order.

Can you ship to a P.O. Box?
Yes, however you are required to select USPS as the carrier. UPS will not deliver to a P.O. box.

After I've placed an order, how long will it take for me to get my SharkEye Cases?
Delivery will depend on method of shipment selected. USPS in the US is typically 4 days. USPS International is between 2 to 4 weeks. UPS delivery times are stated at time of order. All delivery days are considered non-holiday business days.

When I select my residential address for UPS shipping, do I need to be home when it arrives?
No. There is no signature required for deliveries to residential addresses. If the driver feels that it is "unsafe" to leave the package, then they will leave a note stating the options that you have for getting the package.

Do you ship internationally?
Yes. SharkEye reserves the right to notify you of any inaccurate calculations of freight costs. International shipping typically takes 2-4 weeks using USPS and 7-10 days using UPS.

How do I know that my product shipped?
After the product is shipped, you will receive an email notification. USPS Domestic packages cannot be tracked, while all UPS packages offer tracking.

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Warranty

What is the Warranty for SharkEye Cases?
SharkEye Cases come with a one (1) year limited manufacturer's warranty. Warranty term is from the purchase date and is non-transferable. If your SharkEye Case has a material or manufacturing defect, and it is within the warranty period, SharkEye will replace the case minus shipping costs.

SharkEye cannot be held liable for damages to personal electronic devices or property due to misuse or improper care of case. This warranty does not cover replacement or repair cost of any electronic device or personal property under any circumstances.